Meet Our Team
From line level to leadership, we are hospitality professionals. 80% of our Leadership team started in line level positions and worked their way up. We know hotels inside and out. Here's a little more about us.
Peter TwachtmanChief Executive Officer
A consummate hotelier and stickler for the details, Peter has been a student of hospitality for his entire life. Although always looking for opportunities to learn, Peter’s focus as CEO is now as the professor, a role to which he brings 30 years of management and leadership experience. Peter’s keen financial and operational eyes, coupled with a curiosity and laser focus are complemented by his ability to effectively communicate in this multi-faceted and complex business. He believes in the power of keeping things simple and that the vast majority of opportunities can be overcome and exploited the right way when focus is kept on the team, the guest and accountability in results. Peter often says, “focus on the people we work with and they will focus on our guests, and I will work to allow all of us to be accountable to each other.”
Megan KennedyCreative Director
Can you pick a tissue box cover that helps tell part of the story of a new hotel concept? Do you want to? Meg can and does. A firm believer that bespoke is better than uniform, that individualized is better than efficient, that the story is the thing that makes us unique, Meg is on a quest to bring Lark’s creative concepts to life. She finds pleasure in deriving a hotel identity out of the beauty and grit in our neighborhoods, in identifying community brand partners to strengthen our story and in developing programs that help our people get out and experience our locations.
In her time with Lark she has proven to be a skilled organizer of small and large projects, mentor to staff, manager of chaos, defender of the lark mission and a dynamic part of the leadership team. In her role as Creative Director she oversees the creative work that supports and defines the company brand as well as the identity of individual hotels and restaurants. By focusing on cultivating the unique personalities of each hotel through specialty amenities, relevant programming, local partnerships and individualized service style, she is responsible for all products or experiences that guests interact with either consciously or subconsciously during their time at our hotels and restaurants. Meg leads the team that brings our creative concepts to life and defines how to operationalize the marketing strategy for the brand and individual hotel identities.
Alison BriggsVice President of Human Resources
Scot HoppsVice President of Operations
One could call Scot’s first job choice whimsical–finishing college and rather than exploring the corporate world relocating to the Caribbean to teach SCUBA diving–but that choice turned out to be the start of nearly two-decade career in the travel and tourism industry. Along the way, he’s managed teams in 13 room boutique hotels to 300 room luxury properties with an enthusiasm for taking care of people. Not many individuals would have later pursued an engineering degree, only to leverage it as a way of more richly delivering memorable experiences, but Scot is a lifelong learner and teacher. His ability to dive deep applies to people and numbers, systems as well as chaos. He is calm in a storm and steadfast in his dedication to the destination–but he most certainly ensures that each person around him enjoys the journey!
He and his wife live by two tenets when it comes to travel: drop everything to travel for a good reason; and when you want to truly understand a new place, you need to eat with the people, drink with the people, and dance with the people. Their three little girls have embraced their parents’ love of adventure at an early age, committing to one another to visit all seven continents. Scot brings a zeal for people, a work ethic that both pushes and pulls others along, and the ability to translate a beautiful vision into a daily reality, year after year. In Scot’s role as Vice President of Operations, he is globally responsible for all matters relating to our organization’s hotel operations.
Nikola JaspricaVice President of Revenue
Nik brings to Lark the unique combination of nerdy computer geek and confident leader. A rare breed of Croatian and South African, he is calm and steady and always knows when to take action. Nik has a lengthy background in hospitality and has held many roles in operations management around the world. As our vice President of Revenue, Nik is responsible for global revenue management for Lark and overall implementation, and maintenance of our technology and systems. Nik believes that technology has a great influence on the guest experience, and on our company as a whole and is always on the lookout for the next gadget or app that will take the Lark experience to the next level.
Doug KleinVice President of Marketing and Communications
Doug grew up in Pennsylvania and moved to California as a teenager, trading in his rural outdoor life for the concrete jungle of Orange County. In college he studied Aerospace Engineering and Music before graduating with an English degree and teaching credential. Shortly after college he was recruited by Walt Disney Imagineering where he designed and built theme parks around the world. Since 1999, Doug has been a marketing agency executive, building branding, digital, and social good teams. He notably led the innovation of Princess Cruises online marketing that increased bookings by 4x, and the strategy that garnered San Luis Obispo “The Happiest City in North America,” according to National Geographic. He has worked with TBIDs, regional and state tourism councils, and hotel groups building attractions and out-of-the-box branding and marketing campaigns that have grown revenue, loyalty, and brand love.
In his spare time he writes, cooks farm-to-table meals for friends, and explores the wine and spirits of the Central Coast of California with his Sommelier wife, Hillary, and foodie daughter, Devin. Doug is ecstatic to bring his enthusiasm and passion for doing well by doing good in the world to Lark Hotels.
Philip HarrisGeneral Counsel
Joshua DellheimDirector of Marketing
It can be said that Josh is someone who is always looking at the glass being half-full. This personal and professional outlook would certainly explain his passion for marketing and continuously finding ways to share the best of anything with others. A career that began in the hotel industry, Josh has progressed his marketing journey by building collaborative relationships, teams and projects that help create and keep the guest experience, the priority. Prior to joining Lark, Josh led the Americas marketing, communications and engagement for Food+ by Compass, supporting Google’s Food program. During his tenure, he had collaborated, strategized and led internal marketing campaigns on regional and global levels, partnered across teams to support a variety of new business openings and drove branded experiences, both in-person and digitally, for his region. Prior to his time at Food+ by Compass, Josh began the first several years of his career with Marriott International, supporting the Westin and W Hotel brands in various marketing and operational roles.
During his free time, Josh can be found taking on new adventures with his wife, two kids and their Labradoodle, Ollie. Whether it is exploring New England through family hikes or trips, watching his beloved Red Sox or finding a new local pizza spot to try out, Josh is happily taking in the experience each and every time.
Amanda Flanagan WallaceDirector of Integration and Administration
Amanda’s maxim is “organizational savvy through creative thinking” (or the other way around, depending on the day). When an online quiz told her she was 50% right- and 50% left-brained, it made complete sense. Hence her science education, but passion for working in the creative fields. She loves making beautiful food, but only by following a Cook’s Illustrated recipe to the letter. Get the picture?
With a background as varied as the states she’s lived in, Amanda spent over a decade in the nonprofit sector before making her way to Lark. Her unique mix of creativity and structure had her spanning disciplines such as project and program management, strategic organization, project development, and marketing & communications. Her years of hands-on application—as well as her dedication to living out her connection to place—make her perfectly situated to help lead Lark through its exceptional growth. In Amanda’s time with the company she has seen Lark grow from managing 6 small hotels to its current place as a leader in the boutique hotel management space. She now helps steer the company through the integration of new properties and new projects, formalizing processes, and holding hands across departments during transitions.
Jeffrey HolihanDirector of Accounting
Holihan is derived from a Celtic word meaning “proud”, and Jeffrey Holihan is indeed the proud captain of the accounting team. When the seas get a little choppy inside the dynamic Lark world, he always provides a steady hand and keeps morale up. He has spent the majority of his working life in hospitality on both the operations and accounting sides. Starting out as a teenager working at a couple of Victorian hotels on the New Hampshire seacoast, he went on to work in many positions from short order cook to hotel general manager before “changing careers” to pursue accounting, and, as fate would have it, ending up back in hospitality, this time as a Controller for Hotel Development, Hotel Construction and Hotel Operations for both limited and full service hotels. With degrees in Hotel and Restaurant Management as well as Accounting, and years of experience to draw from, Jeffrey is well seasoned and well equipped to roll up his sleeves and work with everyone from GMs to bookkeepers to ensure that our accounting stays on course. A spare-time avid waterman, Jeffrey is very happy being either on top of or underwater and loves to travel especially to warm remote seaside locations.
Tory KnophDirector of Interiors
Korina LopezDirector of Learning and Development
Korina started with Lark in 2015 and has gained the knowledge, through osmosis, that has prepared her for success as Lark’s Director of Learning and Development. She has worked at five Lark hotels in Rhode Island and Massachusetts, having held positions as guest services associate, assistant manager, and rooms division manager. In addition to these properties, Korina has assisted in coverage and training at more than half of our hotels as well as being part of the opening team for new properties. Through all of these experiences, she has mastered everything from our reservation system to brand standards, hotel policies to housekeeping practices, and everything that falls between.
As our Director of Learning and Development, Korina serves as the synapse connecting our various departments at Lark to ensure that we remain one team. Whether it’s updating the organization with our internal monthly newsletter, driving our on-boarding process for every team member, or leading our Lark Mentor and Mentee development program, she completes all with ease (and rest assured she’ll have checklists and spreadsheets tracking progress on all of these simultaneous projects). Korina is our go-to person for organizational practices and flow of communication as the Lark team grows, creating structure in the wonderfully chaotic world of hospitality.
Stefanie TannenbaumDirector of Asset Management
Stefanie comes to Lark after a decade in New York City working on one of the world’s most visited properties: Rockefeller Center. In striving to elevate the experience of her tenants, visitors and broader community, she came to appreciate the destination-building aspect of her work above all. This innate passion is what brought her and quickly aligned her with Lark’s mission. With a Masters degree in Asset Management, Stefanie is energized by collecting facts and opinions and in return, presenting them to the world the way she sees it and without reservation. Stefanie, with her inquisitive eyes, will ask you a question and listen so intently. This intensive listening turns into knowledge, and she has mastered the fine art of turning knowledge into action. At Lark, Stefanie is responsible for the financial performance of each property. She achieves this by a laser-focus on multiple and timely task execution along with an authentic ability to integrate into diverse teams which in turn makes her one of most introspective yet outgoing people.
Steve CookRegional Director of Hotels
A storied career in the hospitality industry that has spanned three decades, Steve’s passion for hospitality continues to fuel his fire and keep the story going. A career that started as a night auditor in Chicago, has since taken Steve to various leadership roles for multiple hotel management companies comprised of independent, branded hotels as well as restaurants, bars and nightclubs, eventually landing him with Lark as our Regional Director of Hotels for our southern properties. Steve is passionate about the hospitality journey, its rewards, challenges and the moments it can create in a person’s life.He loves to share his story to newbies into the industry, and even some oldies as well.
Having grown up in Argentina, he is an avid soccer fan, enjoys biking 20-50 miles a week and finding the best Cabernet under $20. His passion for others goes beyond our hotel walls, as he sits is on the board of a non-profit that provides construction training for men in Haiti. Steve is married to his best friend Sue, has two grown children, thinks that any temperature below 70° is frigid.
Jamie RebelloRegional Director of Hotels
Growing up, Jamie listened closely as her father shared countless travel woes from his weekly business trips. Even as a child, she couldn’t help but think, “I could do better than that.” After several family trips to Disney World, Jamie learned what it meant to create memorable experiences, and her passion for hospitality slowly turned into an obsession.
For over a decade, Jamie has been working in Boston’s hospitality industry. Determined to learn every aspect of the business, she has excelled as a Front Office Manager, Director of Housekeeping, Hotel Manager, and more. She enjoys any opportunity to mentor and develop leaders, create sustainable operational practices, and push the needle on the guest experience through sensational creativity. Notably, Jamie was awarded the Stevan Porter Award recognizing her as a top emerging leader under the age of 30 by the Massachusetts Lodging Association.
During her free time, you can find Jamie laughing with her daughter and husband, spending time with her sister and parents in Rhode Island, planning a trip, reading a book, or hunting for a sweet chocolate treat.
Erik RobertsonSenior Regional Manager
Professor. Poet. Philosopher. Erik is none of these things. He is more like… a hospitality Hanswurst. Erik’s hospitality journey started at the turn of the century in San Francisco. While pursuing an acting career, so wisely, in NORTHERN California, Erik was fortunate to learn the art of hospitality from some legends of the industry. His restaurant journey took him from SF to LA to Nantucket to Palm Beach. And then…POOF…like that! He was gone!
After 7 years and an MBA from Babson College, Erik climbed out of deep recesses of the sales world and stepped back into hospitality. He ventured west with family to mange the operations for Johnson Hospitality’s portfolio of limited-service Marriotts. Now back in New England, Erik is planting roots for the first time in his life. He hopes those roots grow deep and strong.
Fun fact: Erik’s nomadic lifestyle was the inspiration for Chloé Zhao’s Nomadland.
Justin McCaffreyRegional Manager
Justin’s admiration and draw to the world of hospitality began early in his teens. He always appreciated the fast pace of hotels and the behind-the-scenes work that went into a successful operation. Justin wasted no time following this fire within, working his way into various operations management positions in Boston, and often thought about traveling to different locations within the industry to grow.
After a few years in Boston, a chance meeting with a hotelier on Martha’s Vineyard set into motion a decade of Justin honing his skills in highly seasonal locations. He gained valuable experience with property renovations and openings in Martha’s Vineyard and Nantucket, Stowe, Vermont, and the Florida Keys. All of which culminated to his leadership role as a Regional Manager with us at Lark.
Justin resides in Plymouth, Massachusetts, with his wife, four kids, and dog, Tripp. They are a beach family that enjoys all things outdoors, especially when the weather is warm. Justin is also a regular volunteer in the local youth sports organizations; coaching, refereeing, and helping organize fundraisers as a way to help lift and support his community.
Chris RousseauRegional Manager
It took a little while for Chris to decide what his career path in life should be. It wasn’t until after he served overseas in the United States Air Force, as an F-15 crew chief, that he realized some of his fondest memories were spent around the family, sharing stories, learning life lessons, and seeing the pleasure people got from hospitality. From there, while working “doubles” in the Providence food and beverage scene to gain as much experience as possible, he started his hospitality journey at Johnson & Wales University, where he graduated Magna Cum Laude.
After dabbling in many segments of the industry, Chris began his career within the Boston hotel scene and was amazed with the magnitude and potential of the hotel “biz”. Bringing over 20 years of food and beverage experience, and 10 years of managing hospitality operations, Chris is passionate about building proud teams, improving efficiency, and making an impact with our teams and for our guests. When Chris is not trying to sharpen his skills at various Lark properties, he enjoys kicking back with his wife Sara in “Little Rhody”, where forging memories with family & friends, the triumph of a from-behind sport victory, and the powerful crashing sound of a wave against the rocks, are just a few of his happy places.
Abdul SbaiRegional Manager
Abdul joined Lark with 18 years of experience in hospitality management. He has managed a variety of hotels from family owned properties to corporate flagged hotels in the US and overseas. However, hospitality is also part of his heritage as he hails from Morocco, which is known for its welcoming and generous spirit, passed down generation to generation. Abdul not only carries this spirit with him, but also integrates it into his professional life by sharing it enthusiastically with his colleagues and by ensuring hotel guests feel warmly welcomed and cared for.
Abdul has worn just about every hat one can in the hotel industry, from night auditor to restaurant manager to IT support to shuttle driver to housekeeping and front desk—and some of that while also being the general manager. This is due to his work philosophy that a successful hospitality business requires a leader who can work as a member of the team, not just its manager. Support the team, and the team will support the company! This is a concept in which he truly believes.
An intrepid traveler, Abdul has spent time on four continents and speaks five languages. During his free time you’ll find him spending time with his family. He is also passionate about soccer and, above all, being in the kitchen cooking Moroccan food.
Nicole BarkerLoyalty Marketing Manager
Mischief-making in hospitality comes naturally to Larkies. Perhaps that’s why Nicole joined the team as a Loyalty Marketing Manager. Her hospitality career began as a dock girl at the Roche Harbor Resort on San Juan Island. Part of the job required retiring the flags at sunset, saluting the harbor, then jumping into the ice cold bay. As a Front Desk Clerk at the Disneyland Hotel, she spent an entire summer dressed as Indiana Jones, fedora included. She even was asked to cross a casino floor in a ten-foot turtle costume as a visiting Database Marketing Consultant. Weird for her is a habit. Twenty plus years in hospitality can do that to a person.
Nicole specializes in re-humanizing data. How can a company better connect with guests using data analytics and loyalty programing? She’s answered that question for 100+ casino properties domestically and internationally. Now it’s time to redesign what loyalty means for boutique hotels. Lark hoteliers are passionate people who embrace hospitality in its truest form. The goal for the On a Lark Club is to support the authentic delivery of personalized hospitality and to pave the way for a continuum of extraordinary experiences across a family of brands.
Unconventional quilting: it’s not your grandmother’s passtime. In her spare time, Nicole upcycles upholstery, leather, and even bicycle tires to put her sewing machine to the test. In her studio, everything moves. Both her work desk and sewing machine are on electric lifts. Even the wire shelving that houses her stash of remnants, swatches, and old jeans is on casters. And don’t forget to count her in for all things hiking, biking, nordic, kayaking, and bakery related.
John BeninghofProject Manager
Anna ChinRevenue Manager
Anna’s approachability sets her apart from her peers, but don’t let that welcoming demeanor trick you, she is as competitive as it gets. Whether it is our property leadership seeking her revenue expertise or fellow colleagues turning to her for strategic planning, Anna’s approachability welcomes more collaboration.
A Drexel graduate, Anna’s hospitality career kicked off in Philadelphia supporting operations for Sofitel Hotels, eventually landing her in Sydney, Australia along the way. Her love for numbers eventually pulled her out of Operations and brought Anna back to Philadelphia into a Group Sales Coordinator role, which led her to one of Lark’s Revenue Managers today.
Hospitality is a natural fit for Anna, as she is an avid traveler who wants to experience new destinations, their culture and the food each place brings (ideally with her dog, Lexi, tagging along!).
Devin FlanaganRevenue Manager
Born and raised in a family with a strong background in the hospitality industry, Devin’s career in hotels started early when he was only 15 years old, working at a bar in Dublin. His passion for the industry led to the pursuit of a Bachelor’s degree in Hospitality Management from Dublin Institute of Technology. Following his studies, Devin ventured across the pond to the US, where he broke into hotel operations, supporting various properties across the country from Massachusetts to Utah. Throughout his career, Devin has covered both operational and non-operational roles, from Sales Manager to Director of Rooms, at both branded and non-branded hotels. However, boutique properties have always held a special place in his heart. Over the years, his exposure to Revenue Management has taught Devin that boutique hotels match the ideal area of hospitality. He is a strategic individual who enjoys analyzing data to identify patterns to make data-driven decisions.
When Devin is away from forecasting, and property planning, you can either find him at a kettle pond somewhere on Cape Cod, road tripping through Southern Utah and listening to far too much country music or his other passion, tracking home prices on Zillow.
Hollie GreeneMarketing Manager
Hollie’s passion is rooted in developing strategic, creative solutions to challenging problems and finding new opportunities in unexpected, out-of-the-box places. As an advocate (INFJ) personality type, Hollie possesses a deep sense of idealism while maintaining the determination to realize her goals and make a lasting impact. Though she is new to the hospitality industry, Hollie is nothing if not an enthusiastic team player who’s eager to learn and take on new challenges. As a marketing manager at Lark, Hollie is responsible for managing brand reputation, upkeep on external listing sites, supporting marketing initiatives for transitions of new properties into our Lark portfolio, handling website updates, and more.
Over the past several years, Hollie has found her home in Boston, MA, but she is originally a West Virginia Mountaineer. Solid proof of this can be found during any impromptu karaoke session where she will inevitably dive into a passionate, off-key rendition of John Denver’s Country Roads.
Leah HassellManager of Administration
Brett PhillabaumHuman Resources Manager
Positivity and a passion for people is not only alliteration, but two of many qualities that attract individuals to successful careers in Human Resources. So it is almost serendipitous that Brett Phillabaum (add to the alliteration!) joins us and our other hospitality leaders at Lark, to further grow his Human Resources career in an industry that is driven by welcoming others. Bringing people together, growing teams, building positive relationships and approaching every situation with an open mind are foundational cornerstones that Brett brings to the teams throughout our portfolio day in and day out.
Just over a year ago, Brett and his family left the Buckeyes of Ohio for the Pines of Maine and have thoroughly enjoyed the outdoor life, community and natural beauty that The Pine Tree State has to offer. Certainly an optimist, the only negatives that Brett enjoys come from his passion for photography. Whether it is capturing moments with his family or finding inspiration from outdoor adventures, much like his professional life, you can be assured that Brett is focusing on the details and simply enjoying the moment.
Jonathan SilvaAsset Manager
Have you ever met someone who you believed was doing exactly what they were born to do? Well, we believe that about Jon. Being the son of an United States Airman, Jon grew up in an environment where he was constantly traveling, living in new places and meeting people from all over the world. He was immersed in the hospitality culture without truly ever knowing it. Jon just couldn’t shake this destiny. He attended the University of New Hampshire and received degrees in both Hospitality Management and Food and Beverage Management. From there, Jon’s extensive career in operations and hotel openings and development began! Jon is a “roll up your sleeves and get to work but don’t forget to do it with some laughter” kind of manager. After leading teams across his properties as a Regional Operations Manager, Jon moved to supporting the entire portfolio of hotels as a Revenue Manager for all of Lark.
At his core, giving back is his true passion. Jon currently serves on the UNH Board of Young Professionals, mentoring students post graduation.
Erin CatalanoTask Force General Manager
Well she might be a Jersey Girl at heart, but Erin’s love for New England was what led her into the hospitality industry. Started by working in reservations at a resort in Brewster, MA and making her way to Back Bay Boston which is where she found her passion for the hustle and bustle of the operations scene. Erin now finds herself traveling throughout New England, and even making her way south of the Mason Dixon Line, where she uses her knowledge and skills to help open or assist new Lark properties as a Task Force General Manager. Over the last year she’s jumped from Northampton, MA, to Boothbay Harbor, ME, to Sunapee, NH, to Savannah, GA, to New Braunfels, TX, to Hunter, NY, to Lake Placid, NY and over to Carolina & Kure Beach, NC.
The word “Wanderlust” comes to mind when you think of Erin. Never truly wanting to stay in one place for too long and craves the desire to travel which in turn works perfectly with being a Task Force GM. When she’s not making a perfectly pin-straight bed, you’ll find her hanging out with her friends, family and pup, Sage. She always says not everyone is made out for the hospitality life but if you are careful, there’s truly no stopping you!
Gwen ClemensArea General Manager
Joe KeefeArea General Manager
Growing up, Joe always had his sights on becoming a police officer. So he he set his path and studied criminal justice in college, which soon led to an acceptance into the NYPD. While in college, Joe worked in restaurants and was quickly drawn to the fast-paced environment, leading to a newfound love with the ever changing world of food and drink. These experiences led to a career in restaurant management where Joe was placed in and successfully opened new restaurants, which developed a passion for building and development. After two years learning the project management and construction side of the restaurant industry, he turned his attention back to hospitality and into the world of Lark. Joe now leads our North Shore-based properties, which includes three Lark properties, a Lark Independent and multiple food & beverage outlets.
Born and bred in the Northeast, it is only natural that Joe leads our North Shore properties, as he is forever drawn to being close to the ocean. If Joe isn’t bouncing around from one property to the next, you can always find him with his daughters and enjoying their next family adventure.
Michael MarranoArea General Manager
Humble and focused are just a few words most often used to describe Michael Marrano. As the Area General Manager in Vermont, Michael proudly leads an exceptional and noteworthy group of hotels, keenly focused on providing guests with the highest level of comfort and service. He firmly believes that the guest experience is meant to revitalize and rejuvenate the senses.
With over two decades of hospitality experience, Michael has developed into a passionate leader who has always put his team first. He has learned (sometimes the hard way) that a happy and dedicated team is the only path to success. Since joining Lark in 2018, Michael has helped grow Lark Hotels in Stowe and Burlington, Vermont from one individual property to a thriving operation of multiple locations and brands across the state.
Alejandro Huertas RiveraSenior Designer
Nick TurnerAnalyst, Acquisitions and Development
A traveler at heart, during college Nick figured if he started a career in hotels he could theoretically find a job anywhere in the world. While still in college, Nick started his hospitality journey at the front desk of a highway-side hotel in North Carolina before relocating to Boston, moving into the luxury hotel world. Wanting to absorb and learn countless details of the hotel industry and operating a hotel, Nick has held positions in the front office, reservations, food & beverage, sales, and accounting. Even with all of these opportunities, Nick paused to reignite his traveler spirit, and backpacked around the world before his thirties. His wide exposure and curiosity guides him daily as Lark’s Analyst where he leads the search for and identify Lark’s next great property.
Originally from Saratoga Springs, NY, coincidentally a short walk from Lark’s Spa City Motor Lodge, Nick lives in the Boston-area with his girlfriend Taylor and their cat Pepperoni. Outside of work, he naturally enjoys planning for his next trip, discovering the newest restaurants, and mindlessly scrolling the internet.