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Regional Sales Director
Job Description
Lark Hotels is currently searching for an enthusiastic, analytically minded Regional Sales Director. This role is an active, outbound sales role to drive business through our Bluebird Hotels collection. Focusing on SMERF travel, group tours, corporate retreats, and other room-only business while building long-term relationships with some corporate travel relevant to each individual property will be the main goal of this position. The Bluebird collection of properties includes six year-round properties with over 300 rooms, ample common space that can be leveraged for gatherings, and locations near premier ski, lake, and ocean destinations. Additionally, Bluebird represents three seasonal properties located in amazing summer destinations. These 150 additional rooms also include pools on site. Some of the locations include full-service restaurants (three of the nine) while others provide a more limited, select service offering.
Our properties are located in Maine, Vermont, Upstate New York, New Hampshire, and Massachusetts. Travel to the properties on occasion to learn the team and the product will be necessary to fully embrace the vibe of each property. After an initial orientation, travel will be 30% of the job to meet prospective 3rd parties in person to discuss and close business.
This is a salaried position with significant commission potential. Year 1 salary will be $80,000 annually with the opportunity to earn commission on revenues over $200,000
Location
Lark Hotels Office or Remote
Job Type
Corporate
Job Duties & Responsibilities
Responsibilities
- Perform targeted outbound solicitation of SMERF group business to strategically grow overall property revenue and profit
- Focus on business which fills in the shoulder seasons of the properties or creates a healthy mid-season base of business without displacing the opportunity to drive transient room revenue
- Consistently booking repeat business
- Aggressively pursuing new accounts/business on a weekly basis
- Develop long-term business relationships
- Making on-property and field presentations to prospective clients
- Establish relationships and network with key 3rd parties to garner a robust volume of qualified lead referrals for group business
Qualifications
- Must be eligible to work in the United States of America
- Must be at least 18 years of age
- At least 6 years experience in sales
- Experience preferably selling New England destinations
- Comfortable giving presentations
- Must be comfortable with consistent prospecting in person, over the phone, and via email
- Proficient in Microsoft Excel or Google Sheets
- Salesforce or other CRM Software
Compensation
- $80,000/ year base + commission
About Lark Hotels
Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded boutique hotels and restaurants in high-profile destinations on the East Coast, as well as in Texas and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021.
The company is now poised for even more expansion down the East Coast and throughout the U.S. with a number of new brands, innovative properties, and inspiring designs in development. For information, visit larkhotels.com.
Regional Manager
Job Description
Lark Hotels is seeking a Regional Manager (RM) who will provide overall guidance, support, training, and accountability to the properties he/she manages. This role will lead and influence the operations towards favorable growth, and design and direct strategies that support and enhance our organizational operations. The RM will provide guidance and motivation to managers and other staff. The successful leader must set objectives, monitor performance, train and develop team members while focusing on high food quality and beverage and standards to exceed our customer’s expectations. This individual will utilize operational knowledge and excellent communication skills to work closely with the hotel teams in managing the day to day operations.
Lark Hotels is seeking a Regional Manager – Southern Division, who will be responsible for directly managing 4-8 General Managers over a geographically spread area in the south and west relative to Lark Hotels’ collection. We anticipate further growth in the region, and the specific properties will adjust over time. This role will be 60-70% travel to the properties and 30-40% administrative/work from home.
Travel may be driving or flying based on the location, however we expect this position to be based near a hub such as Charlotte, NC, Atlanta, GA, Birmingham, AL, Asheville, NC, or another mutually agreed upon location.
Location
North Carolina
Job Type
Hotel Management
Job Duties & Responsibilities
- More broadly, the cross-departmental nature of this position will require attention and effort in a broad scope of activities.
- Foster a workplace cultural environment that is consistent with the values of Lark Hotels and is integrated into all of our properties.
- Leads in the development of overall financial and business planning as well as growing existing businesses.
- In conjunction with General Managers, manage team members in a diverse environment with a focus on client and customer service.
- Develop and implement operational policies, procedures and standards to achieve company goals.
- Oversee the implementation of technology solutions throughout the operations.
- Strategically plan for staffing needs, and develop team members through appropriate training, coaching and mentoring to ensure strong operational performance.
- Work in conjunction with General Managers to ensure proper brand standards with a focus on clean and well maintained facilities. o Implement financial strategies by anticipating trends, utilizing income statements and developing action plans; measuring and analyzing results, initiating corrective actions.
- 8 + years hospitality experience.
- Progression of roles including On-property leadership positions and area/regional responsibilities.
- Ability to travel up to 70%.
- Cross-departmental experience, to include a working knowledge of hotel and restaurant accounting, basic human resources, food and beverage service, events, marketing, and others.
- Must be eligible to work in the United States of America.
- Must be at least 18 years of age.
- Ability to communicate in English, both orally and written, with guests, employees and vendors, some of whom will require high levels of patience, tact and diplomacy.
Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded boutique hotels and restaurants in high-profile destinations on the East Coast, as well as in Texas and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021. The company is now poised for even more expansion down the East Coast and throughout the U.S. with a number of new brands, innovative properties, and inspiring designs in development. For information, visit larkhotels.com.
Digital Content Manager
Job Description
The Marketing department at Lark Hotels is growing and seeking a Digital Content Manager to articulate our multiple brands to our guests, whether new or returning, across our websites and social presences. You are an omnichannel, device-agnostic thinker. An organizer and unflappable project manager. If you are as adept at wading into WordPress updates one minute, and assembling captivating social media walls the next, we want to hear from you.
This role is a fully remote opportunity for anyone living in the United States!
About The Opportunity
Marketing at Lark Hotels is a tight team of generalists who take our mission very seriously. We are responsible for helping guests find and patronize our 50+ properties, and once there, make lasting memories. We work in close collaboration with our Revenue and Operations teams, as well as our on-site General Managers and Owners. We plan, execute, and optimize every marketing tactic from first awareness through to rabid loyalty.
The Digital Content Manager is key to ensuring our guests find what they are looking for online through each of these stages. You will work with our Paid media team to make sure visitors have a great first impression of us from their first encounter. And you will work with our Owned media team to inspire them to make us their first choice for their next trip.
You will maintain the right user experience and content across our entire portfolio of websites. You will study, test and optimize the interactions that help our guests find what they are looking for and book their stays with ease. And you will take this experience offsite to those places our guests today source a lot of their ideas – social media and other digital properties we own.
Location
Lark Hotels Office or Remote
Job Type
Corporate
Job Duties & Responsibilities
- Directly manage and own the operability and uptime of our websites.
- Prioritize and project manage all content, functionality, and code updates in collaboration with our web developer and social media efforts.
- Lead the strategy of social media walls and regular posts in collaboration with the Marketing team and our branding agency.
- Planned, sourced, and contribute to the visual and written content of social media channels, executed against approved posting calendars. Partner with our in-house teams and appropriate stakeholders to evaluate enhancements to our websites that remove friction from our online guest experience.
- 2+ years of web design, site management, and/or web development experience.
- 2+ years working with WordPress.
- 2+ years of experience managing multiple projects in a fast-paced environment.
- Expert knowledge of Google Analytics, Google Experiments, and website optimization.
- Demonstrable experience planning and executing highly creative social media programs.
- Experience in the travel and hospitality or tourism industries is greatly preferred
Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded boutique hotels and restaurants in high-profile destinations on the East Coast, as well as in Texas and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021. The company is now poised for even more expansion down the East Coast and throughout the U.S. with a number of new brands, innovative properties, and inspiring designs in development. For information, visit larkhotels.com.
Area General Manager
Job Description
Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next Area General Manager.
Our busy hotels require a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction.
Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you’re ready for a new challenge!
Location: Bluebird Dennisport & Bluebird Parker Beach Lodge
Discover the properties: Bluebird Dennisport and Bluebird Parker Beach Lodge
Location
Massachusetts
Job Type
Hotel Management
Job Duties & Responsibilities
Responsibilities
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
- Construct and manage a straightforward and effective marketing strategy to promote the hotel’s services and amenities
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
- Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
- Enhance the hotel’s reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds
Qualifications
- Previous experience as a hotel manager, assistant manager, or hotel department manager required
- High school diploma or equivalent GED; degree in hospitality or related field of study preferred
- Exhibit excellent organizational, communication, and problem-solving abilities
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- You must have 5 or more years of experience working in the hospitality field
Compensation
$80,000 – $100,000 yearly
About Bluebird Dennisport and Parker Beach Lodge
In the heart of the Cape, and considered a “beachers’ paradise”, the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport.
Our re-imagined vision for a Cape Cod hideaway, Parker Beach Lodge incorporates timeless details with a bright, modern energy designed to help you soak up all the serenity of a beachside vacation. Kick off your shoes and make yourself at home in one of our 48 rooms and 2 suites, relax by the pool or take a short stroll down to the beach, and find a local spot to cap off the perfect day with a bucket of steamers and a beer.
General Manager – The Radical
Job Description
The Radical is Art in Progress. It is a Sensory Experience. It is an Unreal Escape. The opening General Manager for this destination will need to bring the wild irreverence to life that this property embodies – on the inside and out. The rooftop bar, the full-service restaurant, a street side cafe, and oh yea, a 70 room hotel as well will need a leader who is as dynamic as it is.
Overseeing the Restaurant and Bars team, the Hotel team, and all the important roles that connect this Place to the People and the Community. You need to have extensive restaurant experience, strong rooms knowledge and progression, and at least 5 years of General Manager experience in a full-service property.
Overall, we need an excellent collaborator and an even better connector to lead and guide the team through pre-opening and then as a new product in the Asheville market. Recruiting and hiring will be a large focus followed by diligent training and accountability to the highest standards.
Location
North Carolina
Job Type
Hotel Management
Job Duties & Responsibilities
- Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources.
- Directly supervise all managers to ensure proper completion of all duties while adhering to specific property and Lark Hotel’s policies, procedures, and applicable laws.
- Immerse yourself in the community, create strong business ties with community leaders, and develop programs for the property to leverage these relationships.
- Maximize room revenue with strong selling practices. Provide creative thinking to constantly improve the property’s product and service. In conjunction with Revenue and Marketing, maintain all rates, packages, and promotions so that they are current and relevant online and in the PMS.
- Effectively lead our staff towards greater consistency to increase productivity while maintaining optimum service to guests. Leadership will be provided by being an active participant on the floor. Be seen as a source of information and guidance, offer relevant information, and motivate through example. Must able to perform and teach all skills required of any front-of-house positions
- Continually evaluate all restaurant, cocktail, and wine menus and the POS database to ensure accuracy of menu items, availability, and pricing. Provide guests with an excellent selection and service of spirits, wines, beers, and soft drinks while purchasing to maintain a set par of cost and inventory controls to budget, using standardized recipes and consistent service practices.
- Set up sales relationships and manage accounts with various vendors, purveyors and contractors of services and or equipment.
- Perform monthly start-up and closing liquor, beer, wine, and soda inventories.
- Monitor small wares including glass and china, establish and maintain pars and control cost through care and reduction in breakage or other loss
- Work with the Executive Chef to understand menu items and pricing.
- Continuously direct, evaluate and improve food and beverage services.
Qualifications
- Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
- Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
- Must be able to meet deadlines.
- A team player that is flexible and willing to help support Lark Hotels’ goals and the ability to support other hotels rooms operations.
- Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays.
General Manager – The Ellery
Job Description
We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business?
Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today!
Location
Massachusetts
Job Type
Hotel Management
Job Duties & Responsibilities
- Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings
- Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
- Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
- Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
- Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
- The high-quality care, well-being, and overall recognition of our guests. Make sure that each guest’s experience exceeds expectationsInterfacing with guests on a daily basis and resolving any concerns that may arise
- Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources
- Directly Supervise all Managers to ensure proper completion of all duties while adhering to a specific property and Lark Hotel’s policies, procedures, and applicable laws
- Hiring, training, reviewing, and disciplining departmental personnel up to and including termination of non-management personnel. Ensure all employee paperwork is filled out and communicated appropriately
- Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
- Communicate consistently with department heads, Regional managers, and Lark’s central office on the status of operations and guest concerns
- Offseason duties may include, but are not limited to, traveling to support another property, answering phones, emails, and future booking and sales requests, maintaining an active social media presence, regular property walks, any cleaning or repairs necessary, minor painting, additional training at the home office or a Blue Bird or Lark property
- You must have 5 or more years of experience working in the hospitality field
- You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
- Must have superb communication skills, organizational skills, and problem-solving skills
- Must have a strong focus on putting the guest first with exceptional customer service experience
- Previous experience as a hotel manager, assistant manager, or hotel department manager required
- A proven record of experience managing a team, preferably in the hospitality field, is required
