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Who we are & what we do
Boutique hotel management is Lark’s specialty. Initially, Lark grew in coastal cities and resort destinations in the northeast United States through both management contracts and select joint venture partnerships. We are now moving into other iconic locations across the country. By leveraging the success of our existing collection of design driven boutique properties in iconic locations we will replicate this model consistently, but with a nod to each property’s individuality. We are always looking for great people to join our team. Please keep an eye on this page for our open positions!

Careers

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Job Type

Career Inquiries

Have a question about a career opportunity or want to learn more about what it’s like to be part of our team?

 

Email us at [email protected]!

Loyalty Marketing Manager

Loyalty Marketing Manager

Job Description

The Marketing department at Lark Hotels is growing, and is seeking a Loyalty Marketing Manager to elevate our guest experience and generate more direct revenue for our properties. Utilizing Salesforce Marketing Cloud and other owned media channels, our ideal team member will be a customer service thinker, creative idea generator, collaborator, analyst and communications expert.  

 

ABOUT THE OPPORTUNITY

Brand

Identify and cultivate the magic in the brand to build strong connections to Lark among new and existing guests.

On a Lark Club

Working with our front desk and revenue teams, continually refine and grow the Club to increase direct revenue to our properties.

Marketing Channel Management

Execute regular promotions in concert with our paid and earned media teams to engage guests across all touchpoints and inspire them to join the Club.

Insights

Uncover new ways to personalize guest communications and optimize their stays through data analytics, surveys and progressive profiling.

Salesforce Marketing Cloud

Be our go-to subject matter expert and operator of SFMC.

Location

Lark Hotels Office or Remote

Job Type

Corporate

Apply Now

Job Duties & Responsibilities

SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • Contribute to a workplace culture that is consistent with the values of Lark Hotels.
  • Directly manage and own the planning, execution and optimization of all programs that build and engage our guest database, such as email campaigns, contests, surveys, and Club promotions.
  • Plan, execute and manage all email and text campaigns using Salesforce Marketing Cloud (SFMC), and constantly develop new, inspiring, on-brand creative ideas.
  • Partner with our in-house teams and appropriate stakeholders to continually assess performance and improve targeting and segmentation.
  • Ensure ongoing compliance with CAN-SPAM and all other applicable legislation that impacts campaigns.
  • Serve as liaison between our company and assigned technology service providers.

 

REQUIREMENTS

  • 3+ years of marketing, advertising and/or digital marketing experience for hotels, destinations, restaurants, or other travel and hospitality related industry. 
  • 3+ years experience working with enterprise-level email service and CRM programs. 
  • Experience building and managing complex email and mobile campaigns, personalizations, and automations.
  • A right and left-brained thinker; you are as comfortable with providing deep, insightful analytics as you are envisioning an immersive customer journey.
  • A driven self-starter who can work independently and own the successes and challenges of the “owned media” channel of the business.
  • A passionate, respectful collaborator who can fit into the culture of the Marketing team and continually add to its knowledge.
  • Excellent writing and communication skills.
  • A “hospitality soul” – someone who cares about people, families, communities, and the benefits of travel.
  • Knowledgeable about travel, hospitality trends, and the traveler customer profile.
  • Location: US-based. Role is remote, work from home, with some (<10%) travel for on-site meetings and property visits. Must be eligible to work in the U.S.

 

DESIRED EXPERIENCE

  • 2+ years of Salesforce Marketing Cloud configuration, operation and reporting.
  • Demonstrable experience having run a successful customer loyalty program.
  • Comfortable with Google Analytics and Google Data Studio.
  • WordPress and website management.
  • Bachelor’s degree in Business, Marketing, English, or Communications strongly preferred. 

 

BENEFITS

  • Work from home, flexible hours
  • Competitive salary and PTO
  • Health/dental/vision
  • Laptop, cell phone, office set-up

 

About Lark Hotels

Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded boutique hotels and restaurants in high-profile destinations on the East Coast, as well as in Texas and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021. The company is now poised for even more expansion down the East Coast and throughout the U.S. with a number of new brands, innovative properties and inspiring designs in development. For information, visit larkhotels.com.

Hotel Revenue Manager

Hotel Revenue Manager

Job Description

Lark Hotels is currently seeking an analytical thinker to create innovative ways to exceed our revenue management objectives for multiple hotel properties. The Revenue Manager is responsible for assisting the Group Director of Revenue Management in maximizing room revenue across a portfolio of 50+ boutique hotels. The Revenue Manager will assist hotels with various revenue initiatives, managing systems, managing sales channels as well as room inventory management.

Our ideal candidate will have at least 4 years of previous revenue management experience or similar hotel operations role. Please apply now if you’re ready to be a key player in helping us grow!

 

Location: Remote position, preferably living on the US East coast. Ideal candidate will have experience in Asheville, NC

Location

Lark Hotels Office or Remote

Job Type

Corporate

Apply Now

Job Duties & Responsibilities

Qualifications

  • Must be eligible to work in the United States of America
  • Must be at least 18 years of age
  • At least 4 years of experience in sales, revenue, or front-office management within the hospitality industry
  • Strong working knowledge of Property Management Systems
  • Understanding of various hotel systems and how they work together
  • Passion for Revenue Management and the hotel business
  • Excellent math skills, analytical skills, and the ability to interpret data are crucial
  • Computer proficiency including MS Office, Google Suite, and revenue management software needed

Responsibilities

  • Provide support to operational staff with issues with the PMS or any other component within the revenue management sphere
  • Perform audits and maintenance on all systems – PMS, RMS, channel managers, etc.
  • Ensure distribution channels have accurate content and pricing
  • Assisting in managing inventory and pricing to maximize portfolio room revenues
  • Auditing and loading rates, ensuring compliance with Lark standards, and maintaining rate parity across all channels
  • Create reports as requested by GDRM and senior Lark management
  • Participate in weekly calls with hotel ownership and senior management
  • Provide input and support to overall hotel revenue strategies
Regional Hotel Manager

Regional Hotel Manager

Job Description

We have an exciting opportunity for someone looking to lead our team and provide the best experience for our employees and guests as the next Regional Manager of Lark Hotels in the Cape Cod and Islands region. As the Regional Manager, you will work closely with the property General Managers as well as the Lark leadership team to bring excellence to the guest experience, the employee experience, and the financial performance of each property. Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. If you enjoy bringing new and creative ideas to help drive revenue and build strong relationships with employees and guests, we would love to discuss this opportunity with you.

Location: Cape Cod + Islands (Martha’s Vineyard + Nantucket)

Location

Massachusetts

Job Type

Hotel Management

Apply Now

Job Duties & Responsibilities

Qualifications

  • Excellent written and verbal communication skills, conveying information and ideas clearly.
  • Proficient with Clock or similar Property Management Systems.
  • Proficient with Revel or similar Restaurant Management Systems.
  • Must be neat, courteous, flexible, and extremely detail oriented.
  • Be able to work with a variety of colleagues and guests.
  • Be able to take and give directions.
  • Must be eligible to work in the United States of America.
  • Must be at least 18 years of age.

Responsibilities

  • Be intimately knowledgeable about the ins and outs of operations at the Lark Hotels in the region.
  • Support and supervise the General Managers in all aspects of their work.
  • Responsible for thoughtful and thorough onboarding practices including on-property training with new leaders.
  • Visit properties on a regular basis to ensure brand standards are in place, audit the employee experience, one on ones with on-property team, and hold General Manager accountable for the overall success.
  • Hold and participate in regular meetings individually with the Director of Hotels and General Managers, in person and by phone/video conference.
  • Monthly P&L review individually with property managers, Director of Hotels & Director of Asset Management.
  • Serve as the first point of reference for all on-property concerns and questions.
General Manager – Bluebird Lake Placid

General Manager – Bluebird Lake Placid

Job Description

Lark Hotels is seeking a General Manager for our future location in Lake Placid, NY, Bluebird Lake Placid. The General Manager is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, ensuring superior service is provided to all guests and product quality standards are met in an attentive, friendly, efficient, harmonious, and welcoming manner. He or she directly supervises all other year-round or seasonal managers, guaranteeing communication and follow-up between departments and Lark Hotels.

Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you’re ready for a new challenge!

Location

New York

Job Type

Hotel Management

Job Duties & Responsibilities

Qualifications

  • Must have superb communication skills, organizational skills, and problem-solving skills
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • You must have 5 or more years of experience working in the hospitality field
  • You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
  • A proven record of experience managing a team, preferably in the hospitality field, is required

 

Responsibilities

  • The high-quality care, well-being, and overall recognition of our guests. Make sure that each guest’s experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
  • Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources
  • Directly Supervise all Managers to ensure proper completion of all duties while adhering to a specific property and Lark Hotel’s policies, procedures, and applicable laws
  • Hiring, training, reviewing, and disciplining departmental personnel up to and including termination of non-management personnel. Ensure all employee paperwork is filled out and communicated appropriately
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
  • Communicate consistently with department heads, Regional managers, and Lark’s central office on the status of operations and guest concerns
  • Offseason duties may include, but are not limited to, traveling to support another property, answering phones, emails, and future booking and sales requests, maintaining an active social media presence, regular property walks, any cleaning or repairs necessary, minor painting, additional training at the Lark Hotels home office or a Bluebird or Lark property.
General Manager – Ocean Point Inn

General Manager – Ocean Point Inn

Job Description

Lark Hotels is seeking a General Manager for our location in Boothbay, ME, Ocean Point Inn. The General Manager is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, ensuring superior service is provided to all guests and product quality standards are met in an attentive, friendly, efficient, harmonious, and welcoming manner. He or she directly supervises all other year-round or seasonal managers, guaranteeing communication and follow-up between departments and Lark Hotels. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you’re ready for a new challenge!

Housing is available if needed for the summer.

Location

Maine

Job Type

Hotel Management

Apply Now

Job Duties & Responsibilities

Qualifications

  • Must have superb communication skills, organizational skills, and problem-solving skills
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • You must have 5 or more years of experience working in the hospitality field
  • You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
  • A proven record of experience managing a team, preferably in the hospitality field, is required

 

Responsibilities

  • The high-quality care, well-being, and overall recognition of our guests. Make sure that each guest’s experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
  • Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources
  • Directly Supervise all Managers to ensure proper completion of all duties while adhering to a specific property and Lark Hotel’s policies, procedures, and applicable laws
  • Hiring, training, reviewing, and disciplining departmental personnel up to and including termination of non-management personnel. Ensure all employee paperwork is filled out and communicated appropriately
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
  • Communicate consistently with department heads, Regional managers, and Lark’s central office on the status of operations and guest concerns
  • Offseason duties may include, but are not limited to, traveling to support another property, answering phones, emails, and future booking and sales requests, maintaining an active social media presence, regular property walks, any cleaning or repairs necessary, minor painting, additional training at the Lark Hotels home office or a Blue Bird or Lark property.
Staff Accountant

Staff Accountant

Job Description

Lark Hotels is seeking a staff accountant to join our nine member team in our Amesbury office (during training in office/remote work possible after one month). Enjoy our casual loft style surroundings with free parking near by and start work in a vibrant expanding company where the time flies on a weekly basis. If you are up to a great challenge please read below for more information.

Location

Lark Hotels Office or Remote

Job Type

Finance

Job Duties & Responsibilities

  • Maintaining financial reports, records and general ledger accounts
  • Prepare journal entries, analyses, and account reconciliations and assist with monthly closing processes
  • Maintain documentation for accounts payable, purchasing, and treasury and conducting internal audits
  • Perform monthly balance sheet reconciliations
  • Meet processing and reporting deadlines
  • Respond to information requests, review financial statements, and assist with audits
  • Data plus, M3 and Quick-book experience extremely helpful
  • Assist the Controller and Assistant Controller as needed

 

Requirements

  • Prior experience working in the hospitality business preferred
  • Must be eligible to work in the United States of America
  • Has two to four years of progressive accounting/finance experience in a hotel and/or restaurant environment
  • Previous experience with filing Occupancy and/or Sales and Use taxes
  • Previous experience in Bank and Credit Card Reconciliations
  • Strong proficiency in MS Office programs such as Word and Excel
  • Must be detail-oriented, organized, communicate effectively verbally and written, multi-task with multiple projects and processes
  • Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations
  • Experience with multiple entities and intercompany transactions
  • Experience calculating and filing monthly and quarterly taxes
  • Must have computer skills.
  • High attention to detail and accuracy
  • Ability to work under pressure and meet deadlines.
  • Experience with Web based PMS and POS Systems
  • Has exceptional communication skills and can work equally well with those with financial experience and those without.
  • Has a “willing-to-do-whatever-it-takes” attitude.
  • Buys into the Company’s near and long term vision.
  • Having familiarity with use of Gmail and Google Drive is a plus.
  • Able to lift 10 pounds between the knees and chest
  • Must have bilateral fine manipulation of both hands which may be repetitive for the entire shift
  • Must be able to sit or stand for extended periods of time, up to 8 hours
  • Hazards include, but are not limited to potential exposure to Covid 19
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